ProStream Support

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Welcome to the support page for ProStream software. We encourage you to review the FAQ section for answers to common questions.

The ProStream User's Manual is also available in PDF format. The Getting Started and the Troubleshooting sections are particularly helpful. If additional support is needed, please use the form to the right to contact us.

Frequently Asked Questions

What is the file format used to store the raw video?

What cameras does ProStream support?

What video file formats does ProStream support?

What is the difference between a single camera license and a multi-camera license?

ProStream is dropping a large number of frames. What can I do?

What is the easiest way to synchronize multiple cameras for different views of the same scene?

How should a RAID disk array be configured for ProStream?

I can connect to a camera but all I see are black frames. What's wrong?

My trail version of ProStream has expired. How do I obtain a registered version?

How do I stream multiple cameras to one host computer?

Should the camera use DHCP or a fixed IP address?

How does ProStream "see" my camera?

What do I do if auto-discovery does not see my camera?

How do I change the camera from DHCP to a fixed IP address?

If you have an issue that can not be resolved by reading the FAQ or the User's Manual, please use the support form to send us an email. Be sure to provide as much details as possible so that we can answer your question quickly.

We also welcome your feedback on the software. Please let us know features you like, don't like, or features you would like to see in future versions.

Request Support

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